Return and Refund Policy

Last updated: [Date]

Thank you for shopping at [Your Store Name]. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns

– You may return most new, unopened items within 30 days of delivery for a full refund.
– Perishable goods such as fresh produce, meat, dairy products, and baked goods are not eligible for return due to food safety concerns.
– Non-food items must be in their original packaging and in the same condition as you received them.

Non-Returnable Items

The following items cannot be returned:

– Gift cards
– Downloadable software products
– Personal care items (for hygiene reasons)
– Hazardous materials, flammable liquids, or gases

To Initiate a Return

1. Contact our customer service team at [Your Customer Service Email/Phone] within 7 days of receiving your order.
2. Provide your order number and the reason for the return.
3. Our team will guide you through the return process and provide a return authorization if applicable.

Return Shipping

– For defective or incorrectly shipped items, we will cover the cost of return shipping.
– For all other eligible returns, the customer is responsible for return shipping costs.

Refunds

Processing of Refunds

– Once we receive your return, we will inspect it and notify you of the status of your refund.
– If your return is approved, we will initiate a refund to your original method of payment.
– You will receive the credit within 5-10 business days, depending on your card issuer’s policies.

Partial Refunds

Partial refunds may be granted in the following cases:

– Items returned beyond the eligible return period
– Items that show signs of use or damage not caused by [Your Store Name]
– Bulk purchases returned in partial quantities

Exchanges

We offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Questions

If you have any questions about our Return and Refund Policy, please contact us at:

[Your Store Name]
[Your Store Address]
[Your Store Email]
[Your Store Phone Number]

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.